Responsible Gaming —
Play Smart, Stay in Control

heybali was built on the belief that online gaming in Bangladesh should be a source of entertainment and excitement — not anxiety or financial hardship. Responsible gaming is not a compliance checkbox for us; it is a core part of how we design the platform, train our support staff, and develop new features.

We monitor player behaviour continuously for patterns that may indicate a shift from recreational play to problematic gambling. When our systems detect elevated risk — such as a sudden increase in deposit frequency, rapidly escalating bet sizes, or extended unbroken sessions — our responsible gaming team may proactively reach out to the player to offer guidance and to remind them of the tools available.

heybali will never use marketing tactics that target individuals who have previously self-excluded, requested a cooling-off period, or been identified as vulnerable. Players who are currently subject to any form of voluntary exclusion are automatically removed from all promotional communications for the duration of their exclusion.

heybali strictly prohibits gambling by anyone under the age of 18. This is a firm rule with no exceptions, and we take every reasonable step to enforce it. All new accounts are subject to age verification before any real-money deposit or withdrawal can be processed.

During the registration process, players are required to declare that they are 18 years of age or older. Before processing a first withdrawal, heybali requires the submission of a valid government-issued identity document — such as a National ID card or passport — to confirm the player's date of birth. Any account found to belong to a minor will be immediately suspended, all funds will be returned to the payment method used to deposit, and any winnings generated will be forfeited.

• Accepted ID documents: Bangladesh National Identity Card (NID), valid passport, birth certificate in combination with a secondary photo ID.
• Verification timeline: KYC documents are reviewed within 24 hours. You will receive an email confirmation once your age and identity have been verified.
• Underage reports: If you suspect that a minor has gained access to a heybali account, please contact us immediately at [email protected]. We treat all such reports as urgent and will investigate within 12 hours.

Self-exclusion is the most powerful responsible gaming tool available on heybali. It allows you to voluntarily block yourself from accessing your account for a defined period, giving you the space you need to step back and reassess your relationship with gambling.

heybali offers the following self-exclusion options, all of which can be activated immediately from the Responsible Gaming section of your account settings:

To activate self-exclusion: log in to your heybali account → open the Account Menu → select Responsible Gaming → choose Self-Exclusion → pick your preferred duration and confirm. If you are unable to log in or need immediate assistance, email us at [email protected] and our team will apply the restriction manually within 1 hour.

Setting a deposit limit is one of the most effective ways to keep your gambling within a comfortable budget. heybali allows every player to define exactly how much they are willing to deposit over a given time window, removing the temptation to chase losses beyond a predetermined amount.

• Daily Deposit Limit: The maximum amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6). Minimum settable limit: ৳500. No maximum imposed by heybali — you choose.
• Weekly Deposit Limit: Applies across a rolling 7-day window. Useful for players who prefer to budget on a weekly rather than daily basis.
• Monthly Deposit Limit: Applies across a rolling 30-day window, ideal for managing larger bankroll plans.
• Wager Limit: A separate cap on the total amount you can stake in a given period, independent of your deposit history. Useful when you hold a pre-existing balance you wish to limit.
• Loss Limit: Defines the maximum net loss you are willing to absorb in a period. Once reached, gameplay is paused until the next period begins.

Important rules for limit adjustments: Decreasing any limit takes effect immediately. Increasing a limit — or removing a limit entirely — requires a mandatory 48-hour reflection period before the change is applied. This cooling-off window is designed to prevent impulsive decisions made during a losing session. You may cancel a pending increase within the 48-hour window at any time; the increase will not be applied.

Time can pass quickly during an engaging gaming session. heybali's session controls ensure that you stay aware of how long you have been playing and give you the option to set hard limits on your daily or weekly play time.

• Session Timer: A visible on-screen timer shows the elapsed time of your current session. It is always accessible from the account menu header, regardless of which game you are playing.
• Session Duration Limit: Set a maximum number of minutes per session. When the limit is reached, all active games are paused and you are prompted to confirm whether you wish to continue or log out.
• Daily Play Limit: Cap the total number of hours you can spend on heybali in a single day. Once the limit is reached, the platform will not allow further gameplay until the following day (reset at midnight BST).
• Reality Check Notifications: Enable pop-up reminders every 15, 30, or 60 minutes during active play. Each notification displays your session duration, net result for the session, and options to continue, take a break, or end the session entirely.
• Automatic Logout: For security and responsible gaming, accounts are automatically logged out after 30 minutes of inactivity. This also protects your account on shared devices.

All time controls are managed from the Responsible Gaming section of your account settings. Changes to time limits — like deposit limits — follow the same rule: reductions take effect immediately, increases require a 48-hour confirmation delay.

Most people who gamble do so recreationally and without harm. However, for some players, gambling can develop into a compulsive behaviour that causes real damage to their finances, relationships, and mental health. Recognising the early warning signs is the first step toward regaining control.

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to use heybali's responsible gaming tools or to seek outside support:

• Chasing losses is one of the strongest indicators of problem gambling. If you find yourself placing larger bets to recover previous losses, stop and use the session time-out or self-exclusion tool immediately.
• Financial secrecy — hiding gambling activity from people close to you — is a significant warning sign. Open conversations with trusted family members can provide both accountability and emotional support.
• Emotional gambling — using the platform as an escape from personal difficulties — is common but harmful. heybali is an entertainment platform, not a coping mechanism. If you are going through a difficult period, please consider speaking to a mental health professional before returning to play.

If you feel that gambling has become a problem for you or someone you care about, do not wait — reach out for help today. heybali's responsible gaming support team is available 24 hours a day, 7 days a week. In addition to our internal support, we encourage players to contact qualified external organisations that specialise in gambling-related issues.

To contact the heybali responsible gaming team specifically, email [email protected] with the subject line "Responsible Gaming Request". Include your registered username and describe the support you need. All responsible gaming requests are handled as a priority and will receive a response within 1 hour, day or night.

heybali takes the protection of minors extremely seriously. Beyond our own age verification processes, we strongly encourage parents and guardians in Bangladesh to take active steps to prevent underage individuals from accessing online gambling sites, including heybali.

The following measures can significantly reduce the risk of minors accessing gambling content on shared devices:

• Use parental control software on all shared computers, tablets, and smartphones. Many internet service providers in Bangladesh offer parental control settings at the router level, which block gambling-related domains network-wide.
• Never save your login credentials in the browser on a shared device. Always log out of your heybali account after each session, especially if the device is accessible to children.
• Keep your account password private. Do not share it with family members, including adult relatives, to prevent unauthorised account access.
• Talk openly with teenagers about the risks of gambling. Research consistently shows that early-age exposure to gambling — even in a casual context — increases the risk of developing problematic gambling behaviour in adulthood.
• Report underage access immediately. If you believe a minor has accessed a heybali account, contact us at [email protected] immediately. We will investigate and take appropriate action within 12 hours.

heybali cooperates fully with any parental report of underage account access. Where confirmed, the account will be permanently closed, winnings forfeited, and deposited funds returned to the originating payment method.